The management and staff at Kingdom Sports Group (KSG) firstly trust you are safe and healthy during this unprecedented pandemic.

The various challenges we have all individually faced over the last few months have certainly been trying and stressful.

We are pleased to advise that after some months of constant liaising with Tokyo 2020, we now have an update on the ticket sales programme for the Tokyo 2020 Olympic and Paralympic Games.

KSG has worked closely with Tokyo 2020 on trying to provide a variety of sensible and realistic options to all genuinely affected ticket holders, whist necessarily complying with the contractual conditions of tickets sales that are mandated by Tokyo 2020, together with KSG’s legal rights and obligations as an authorised ticket reseller and your legal rights and obligations as a ticket purchaser for Tokyo 2020.

These discussions, which have taken place over the last few months, have enabled us to offer the following options.

As you know, KSG’s terms and conditions governing all ticket and/or package purchase(s) expressly state that a purchaser cannot cancel their purchase for any reason and that all sales are final.

Only if the actual Olympic or Paralympic event itself is formally cancelled by the Tokyo 2020 Organising Committee, then and only then for that cancelled event only, Tokyo 2020 have promised to refund the face value only of the ticket(s), and upon that face value amount being received from Tokyo 2020 the face value amount would be remitted back to the affected ticket holder.

As Tokyo 2020 have repeatedly confirmed, the Tokyo 2020 Games have not been and are not cancelled, merely postponed to equivalent 2021 dates.

After lengthy negotiations with Tokyo 2020, and without prejudice to our terms and conditions of sale, we have made the decision to permit any clients that have contacted us seeking further information on the ticketing program to avail themselves of the following option(s) (even though strictly legally speaking we are not legally obligated to do so).

Standalone TICKET ONLY purchases made for Tokyo 2020

• KSG accepts the policy by Tokyo 2020 all ticket holders would be expected to want to use the tickets they have already purchased on the postponed dates in 2021 for the Tokyo 2020 Games.   In Principle all tickets are to be automatically transferred to the new dates in 2021, but the event shall nevertheless still be referred to and known as The Tokyo 2020 Olympic Games and The Tokyo 2020 Paralympic Games.
• Tokyo 2020 will shortly provide its formal written confirmation the new event schedule dates.  We have been advised that this will occur in or before August 2020.  Please note that Tokyo 2020 has full control of Games ticketing and KSG is obligated to await the formal documentation from Tokyo 2020, which we are led to believe they are currently finalising for publication.
• Games tickets dispatch is now scheduled for early 2021.  All ticket holders will have opportunities to confirm their delivery address at a later date, or consider collection in Japan from our Games Time HQ at the Tokyo Hilton, Shinjuku in July / August 2021.
• IF YOU CAN NOT ATTEND TOKYO 2020 in 2021
  • If the standalone ticket purchaser does not wish to attend Tokyo 2020 to be held in 2021, you have the following option for consideration. It is important to understand you cannot pick and choose or request a partial change to your order, it is an all or nothing consideration. The option available is as follows:
  • CANCELLATION BY YOU – Consignment resale service/Tokyo 2020 acceptance. You can request us to try to resell your entire ticket order(s) on a consignment re-sale basis, or we can request Tokyo 2020 accept a return of your tickets and provide a refund of the face value of such ticket(s). In the event and in the event only that either Tokyo 2020 accepts a return of your full ticket order(s), or if we are able to resell your 100% full ticket order(s) to an alternative third party, you will receive a FACE VALUE only refund from KSG for the ticket order(s) or such part thereof either accepted by Tokyo 2020 for return and/or resold by KSG by way of consignment resale, within 14 days of cleared face value only funds being received by KSG for that resale or Tokyo 2020 refund.If we are only able to return part of your order(s) to Tokyo 2020, or if we are only able to resell part of your order(s), for the avoidance of doubt, you will only be entitled to a refund for the part of the order(s) that we are able to recover any funds for.   The successful Tokyo 2020 return face value amount or the successful consignment resale face value amount will be paid back to you, once we receive the cleared funds from either Tokyo 2020 or from the successful consignment re-sale to a permitted third party, so a specific date cannot be provided as this is still under discussion as to when Tokyo 2020 will permit tickets to go back on sale.The absolute final date for payment will be 6th December 2021, that being 90 days post the closing Ceremony of the Paralympic Games, but KSG currently anticipates an earlier date, and will provide any clients that select this option with updated information when it is advised by Tokyo 2020.The deadline to communicate to the KSG team that you no longer wish to attend Tokyo 2020 in 2021, and for you to exercise this option, is no later than 5.00pm Australian Eastern Standard Time on Tuesday 30 June 2020.  After this date the option will no longer be available, and all sales remain final and remain as always subject to our standard terms and conditions of sale. All communications on this issue must be in writing and received by KSG prior to the deadline on 30 June 2020.

PLEASE NOTE that should you choose not to avail yourself of this option by no later than 30 June 2020, then all sales to you remain as per our contractual terms and conditions.

PLEASE NOTE that should you choose the consignment resale option,  KSG shall publish your package as being available for consignment resale, but in doing so does not represent or warrant (expressly or impliedly) that such package can or will be resold, and KSG shall not be liable whatsoever should any requested resale or consignment resale not occur or be unsuccessful.

PLEASE NOTE that if you request KSG to try and return your tickets to Tokyo 2020 for a face value refund, we cannot guarantee that Tokyo 2020 will necessarily agree to or accept any particular ticket return, as all return requests are to be processed by Tokyo 2020 in the sole and absolute discretion and KSG makes no representation or warranty (expressly or impliedly) that any tickets sought to be returned to Tokyo 2020 will be accepted for return by Tokyo 2020, and hence KSG shall not be liable whatsoever should any requested return be unsuccessful in whole or in part.

PLEASE NOTE that nothing in this document amends, alters, modifies or changes KSG’s standard terms and conditions of sale or your legal obligations pursuant to same.

Package, Ticket bundle and Hospitality purchases for Tokyo 2020

• KSG accepts the policy by Tokyo 2020 that all package, ticket bundle and hospitality purchasers will wish to use the products they have already purchased to the postponed dates of 2021 for the Olympic Games or the Paralympic Games.    In Principle all tickets are to be automatically transferred to the new dates in 2021, but the event shall nevertheless still be referred to and known as The Tokyo 2020 Olympic Games and The Tokyo 2020 Paralympic Games.
• Tokyo 2020 will shortly provide its formal written confirmation the new event schedule dates.  We have been advised that this will occur in or before August 2020.  Please note that Tokyo 2020 has full control of Games ticketing and KSG is obligated to await the formal documentation from Tokyo 2020, which we are led to believe they are currently finalising for publication.
• Games tickets dispatch is now scheduled for early 2021.  All ticket holders will have opportunities to confirm their delivery address at a later date, or consider collection in Japan from our Games Time HQ at the Tokyo Hilton, Shinjuku in July / August 2021.
• IF YOU CAN NOT ATTEND TOKYO 2020 in 2021
  • If the package / ticket bundle / hospitality purchaser does not wish to attend Tokyo 2020 to be held in 2021, you have two options for consideration. It is important to understand you cannot pick and choose or request a partial change to your order, it is an all or nothing consideration. These options are as follows:
  • CANCELLATION BY YOU OPTION 1 – Consignment resale service. KSG will try to resell your total package / bundle / hospitality order(s) on a consignment resale basis.  Where KSG is able to resell your product to a  permitted third party, you will receive a value of 75% of what you paid by way of a refund from KSG.   It is important to understand this is only available to clients that purchased a retail package through our website. If you have purchased a custom package or a corporate package, we are sorry, but we cannot offer any refund or return due to the contractual arrangements in place.
  • CANCELLATION BY YOU OPTION 2 – Transfer your package. KSG will allow you to transfer your package / bundle / hospitality order(s) to another eligible guest, relative, friend, person that is known to you. The strict condition with this option is you are not permitted to resell or otherwise trade in the product provided to you for any profit or sell for more that what you have paid. In agreeing to this option, your legal obligation still remains as the original purchaser, and your proof of residency to show you were a valid resident of the KSG territory we were authorised to sell into would still be required if evidence is requested by us to you.The deadline to communicate to the KSG team that you no longer wish to attend Tokyo 2020 in 2021, and for you to exercise one of these 2 options is no later than 5.00pm Australian Eastern Standard Time on Tuesday 30 June 2020. After this date, the options will no longer be available and all sales remain final and remain as always subject to our standard terms and conditions of sale. All communications on this issue must be in writing and received by KSG prior to the deadline on 30 June 2020.

PLEASE NOTE that should you choose not to avail yourself of either of these options by no later than 30 June 2020, then all sales to you still remain as per our contractual terms and conditions.

PLEASE NOTE that should you choose the consignment resale option,  KSG shall publish your package as being available for consignment resale, but in doing so does not represent or warrant (expressly or impliedly) that such package can or will be resold, and KSG shall not be liable whatsoever should any requested resale or consignment resale not occur or be unsuccessful.

PLEASE NOTE that nothing in this document amends, alters, modifies or changes KSG’s standard terms and conditions of sale or your obligations pursuant to same.

Potential future changes to ticket holders by Tokyo 2020

In the event that any changes are made by Tokyo 2020 to ticketing, any affected clients will receive communication from KSG on the options that will be made available to them.

We thank you for taking time to review all of the options available to you, and rest assured we have spent a long time over the last few months looking at all available options for our guests for their consideration.

The deadline for the above option(s) is 5.00pm AEST Tuesday 30 June 2020.

Yours in Olympic and Paralympic Spirit

The Kingdom Sports Group Team