How can I make my payment to KSG for my invoice?
If your invoice is less than US$1,000 we will charge your nominated credit card in Australian dollars converted on the day of the transaction using the following rateshttps://www.westpac.com.au/business-banking/services/foreign-exchange-rates/. If your invoice is more than US$1,000 you will need to pay into our USD account which is hosted in in Australia (please do not send AUD or any other currency as it may affect the amount that is processed by the bank). Please ensure when you send the funds that all bank fees have been taken into account. In some instances, the corresponding bank will take a fee between US$10 – US$25 if they do not have a relationship with your bank. Please discuss this with your bank before you send payment because we will only be able to record the correct amount that is received and you will need to ensure your account is closed before your ticket order is finalised.
ONCE I HAVE ORDERED IS MY ORDER CONFIRMED?
Once you make full payment, your order is confirmed by KSG and we will issue you a closed invoice. Next year proof of residency will be required when you collect the tickets or prior to us couriering you the tickets.
HOW CAN I ORDER MORE TICKETS?
You can order a package with tickets and accommodation as well as adding tickets into Backorder. Please ensure you like us on Facebook and twitter to keep up to date with all the news.
CAN I RESELL MY TICKETS TO SOMEONE ELSE?
No – the tickets are for your use and for your friends and family. For the terms and conditions of sale please visit the following link. http://www.kingdomsg.com/rio2016/legal
CAN I CANCEL MY ORDER OR SEEK A REFUND IF I CANNOT TRAVEL ANYMORE?
No – all sales are final and no refunds are issued
CAN I ORDER TICKETS FROM ANOTHER ATR OR ANOTHER COMPANY CLAIMING TO HAVE TICKETS AND PACKAGES TO THE OLYMPIC GAMES?
No – KSG is the exclusive and only authorised company that is allowed to sell in each of the territories we have been appointed. No other organisations or companies are permitted to sell tickets and packages to the Games in these locations. We caution you to ensure you do not place any order with a company making any claim that they are allowed to sell to you apart from KSG for our listed nations.
DO YOU OFFER A WAITLIST PROGRAM?
Yes, we call it a backorder. Please review the ticketing page for more information on the backorder process.
WHEN WILL I RECEIVE MY TICKETS?
If we are sending you the tickets via a courier we anticipate you will receive the tickets a few weeks before the Games in December 2017.
CAN I COLLECT THE TICKETS IN PYEONGCHANG LIKE WE COLLECTED IN LONDON, SOCHI, RIO?
Yes – KSG HQ details will be released in early 2017 and you can come and collect when you arrive in South Korea. All package clients will receive their tickets when they check in and not in advance.
CAN YOU SHIP THE TICKETS TO SOMEONE ELSE?
No – all ticket holders will have their tickets couriered to them at their nominated address at the time of placing an order
I HAVE MOVED TO ANOTHER ADDRESS IN THE SAME COUNTRY – HOW CAN WE UPDATE THE ADDRESS?
You can confirm your new address directly with our ticketing team at email@example.com.
I HAVE MOVED TO ANOTHER COUNTRY, WILL YOU SEND ME THE TICKETS TO THIS NEW ADDRESS?
Due to the rules and regulations around the sale of tickets in territorial exclusivities, we cannot courier you tickets to an address in another country unless we have management of this country as their authorised ticket reseller. If this affects you, collection of your tickets in PyeongChang from the KSG Games Time HQ will be required, and you will need to bring proof of residency to show you had the right to order tickets at the time of placing your initial request from the original country. Tickets cannot be released to you unless these requirements are met.
I HAVE FAMILY AND FRIENDS THAT LIVE IN ANOTHER COUNTRY. CAN I ORDER TICKETS IF THEY ARE TRAVELING WITH ME?
Yes conditional to you being the account holder and you reside in one of our authorised territories.
WHAT IS MY LEGAL RESPONSIBILITY FOR THE TICKETS?
Please be aware that you are ultimately responsible for the tickets and their use. Any misuse of tickets such as selling on the black market, offloading to another person for profit, using them for promotional purpose or ambush marketing can result in cancellation of your tickets without any refund offered or paid to you.
I ORDERED TICKETS IN PHASE 1 AND I WAS NOT SUCCESSFUL IN HAVING THEM ALLOCATED TO ME. NOW YOU HAVE THEM AVAILABLE, WHY IS THIS THE CASE?
Our allocations are decided by PyeongChang 2018 and they ultimately make the final decision about how and where the tickets are allocated for the international market. Sometimes NOC’s, Sponsors, Sport Federations and other ATR’s return tickets that they no longer need, and we can have them allocated to our account by PyeongChang 2018. Our inventory changes every 2 – 3 months so it’s important to stay updated with us on Facebook and twitter as our timeline and inventory constantly changes.
HOW ARE THE PRICES OF THE TICKETS DETERMINED?
After the exchange rate is applied where a ticket is less than US$455 then an agent’s commission of 20% is applied on top of the face value of the ticket. Where a ticket is more than US$455then a flat fee of US$91 is applied.
HOW CAN I CHECK YOU ARE AN AUTHORISED TICKET RESELLER FOR PYEONGCHANG 2018?
KSG is authorised to use the ATR Logo, but you can also check on the PyeongChang 2018 website with the following instructions 1) ATR List & Rules: https://tickets.pyeongchang2018.com/atr 2) POCOG Ticket Terms & Conditions: https://tickets.pyeongchang2018.com/Home/TermsofUse/ 3) These steps will show you that KSG is authorised by PyeongChang 2018 and you should report to us any illegal or authorised activity you might have come across so we can pass this onto PyeongChang 2018 should other clients not be so fortunate.